424 Comal Ave. New Braunfels, TX 78130    map & directions

Policies

Comal Inn Rental Agreement

Guest Portal & Pre Check-In
All check-in information for your stay will be available through your secure Guest Portal. This portal includes your pre check-in form, arrival instructions, parking details, Wi-Fi information, and your personal door code. Completion of the pre check-in process is required in order to access this information. Your numeric door code and check-in instructions will be released in your Guest Portal by 3 PM on the day of your arrival. To avoid delays or access issues, please be sure to complete the pre check-in in advance of your stay.

Access your Guest Portal / Pre Check-In here:
https://app.chargeautomation.com/onlinecheckin-form

Cancellation Policy

Travelers who cancel 1 week or more before 3:00 PM CST on the day of check-in are refunded their deposit less a $50 cancellation fee. Travelers who cancel less than 1 week before 3:00 PM CST on the day of check-in are charged 100% of the booking amount. Please note: reservations made through certain online travel agencies (such as Booking.com) are subject to the cancellation policies listed on those platforms, which may differ from Comal Inn’s standard policy.

NO Pet Policy

NO PETS ALLOWED AT COMAL INN.
If you bring a pet, you will be charged $250 and asked to leave the property.
No refund for unused nights will be issued.

NO Smoking or Vaping Policy

SMOKING OR VAPING IS NOT PERMITTED ANYWHERE ON COMAL INN PROPERTY, including rooms, patios, garden areas, and the parking lot. Violators will be charged a minimum $200 cleaning fee and asked to leave.
No refund for unused nights will be issued.
This policy is mandated by the City of New Braunfels and Comal Inn.

Guest Consent to Receive SMS Messages

By providing your mobile phone number when making a reservation, you consent to receive SMS text messages from Comal Inn for purposes related to your stay.
These messages may include:

  • Booking confirmations and check-in information
  • Stay reminders or updates
  • Assistance during your visit
  • Check-out details or post-stay thank-you messages

Message frequency varies. Standard message and data rates may apply. You may reply “STOP” at any time to opt out of further messages

Personally Identifiable Information:

Your personal information will never be sold or shared with any third party for marketing purposes.

Additional Policies

  • Comal Inn is located in a quiet residential neighborhood. Please keep noise to a minimum between 9:00 PM and 9:00 AM. Loud or unruly guests will be asked to leave, and no refunds will be issued.
  • Bachelorette and Bachelor parties are not permitted.
  • Guests are liable for any loss, damage, or personal injury caused to or at Comal Inn.
  • Comal Inn reserves the right to charge the credit card on file for any unpaid balances or fees.
  • The reservation holder is responsible for all guests under their booking, including damages and adherence to policies.
  • Guests must be 25 years or older to rent and must be present during the stay.

Occupancy and Cleaning

  • Maximum guest limits per room/cottage are strictly enforced. Extra guests must be approved in advance.
  • Small rooms (Cypress, Mountain Laurel, Juniper) do not include a cleaning fee, but excessive dirt or damage will result in additional charges.
  • Texas Cottage: $100 one-time basic cleaning fee
  • Texas Room: $50 one-time basic cleaning fee
    Additional fees may apply if left exceptionally dirty or damaged.

Parking

  • Parking is limited and reserved for registered guests only.
  • Street parking is available on Comal Inn side only; parking across the street requires a city permit and is subject to ticketing.
  • Each unit is allotted:
    • Texas Cottage/Room: 2 parking permits
    • Cypress, Mountain Laurel, Juniper Rooms: 1 parking permit each
  • Permits must be displayed on your dashboard. Vehicles without permits may be towed.
  • No boat or trailer parking is available.

Housekeeping

There is no daily maid service to respect guest privacy.
If you need towels, linens, or trash pickup, please contact us.
Place tied trash bags outside your door for collection.

Check-In Procedure

We do not have a front desk or lobby.
Check-in time is 3:00 PM.
Your numeric door code will be available in your guest portal by 3 PM on the day of your arrival. To access your guest portal or complete your pre-check-in, click here: https://app.chargeautomation.com/onlinecheckin-form
When you arrive, pull into the driveway, park, and head directly to your assigned room or cottage. Each unit is clearly marked with a sign by the door.

Check-Out Procedure

Check-out time is 11:00 AM.
Please:

  • Turn off lights
  • Adjust A/C or heat to a moderate temperature
  • Lock your door
  • Place the “check-out” card on the clip outside your door

Directions to Comal Inn

Traveling south on IH-35, take Exit 187 (Seguin Ave / Lake McQueeney).
Turn right and continue toward downtown New Braunfels.
At the Seguin Ave. & Garden St. intersection, turn right on Garden St., then right on Comal Ave. Comal Inn is the second property on the right at 424 Comal Avenue.

Thank You for Staying

The owners, Julie & Brent Downey live on-site in the historic New Braunfels Cottage and are available if you need assistance. We look forward to meeting you and hope you enjoy your stay at Comal Inn and your visit to New Braunfels!

Location

424 Comal Ave.
New Braunfels, TX 78130

map & directions

We are 1 block from the New Braunfels Civic/Convention Center

FAQs

What are your nightly rates?

Individual private room pricing varies depending on the season and day of the week.

Texas Cottage pricing varies depending on the season and day of the week.

Please visit our reservations page for availability and pricing.

How far are you from Gruene, TX?

We are 3.4 miles to Gruene Hall, a short 10 minute drive by car.

How far are you located from the Comal River?

We are located across the street from the Comal River. Across the street, there is a public entrance and exit to the river.

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